Refund Policy

Effective Date: 6/15/2025

At The Diamond Detail, customer satisfaction is our top priority. We strive to deliver the highest quality detailing services, and we stand behind our work. If for any reason you are not satisfied, please review the following refund policy.

1. Service Satisfaction Guarantee
If you are unhappy with your service, please contact us within 24 hours of your appointment. We will work with you to resolve the issue, which may include a re-clean or touch-up at no additional cost.

2. Refunds
Because our services are time-based and labor-intensive, we do not offer full refunds once a service has been completed. However, in cases of dissatisfaction where a resolution cannot be met, partial refunds may be issued at our discretion.

3. Missed Appointments & Cancellations

• Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.

• No-shows may result in a 50% service charge to cover lost time and travel.

• If we arrive and are unable to complete the job due to vehicle inaccessibility, unsafe conditions, or customer absence, a minimum service fee may be charged.

4. Deposits (if applicable)
For large or premium services, a deposit may be required to secure your booking. Deposits are non-refundable if canceled with less than 24 hours’ notice.

5. Weather Policy
As a mobile service, weather can impact our ability to perform certain services. If we need to reschedule due to poor weather conditions, we will work with you to set a new date without penalty.